In August, we started an experiment of a 4-day workweek at FTWK. To keep our experiment transparent, we wrote a blog and shared some of our thoughts on assumptions, pros, cons and some unanswered questions as we started the experiment.
Fast forward a month and we already have some very interesting insights to share with you all. We held a reflection meeting and asked our colleagues the following 4 questions:
Continue reading “How might we redesign our work contract for the e-mpathy age?”
When Lena Schmitt from Venture Ladies approached us for a 2-hour Design Thinking workshop, we were thrilled immediately! Not only because she asked us to train the Venture Ladies (VL) with this innovative way of solving complex problems and generate new ideas, but mainly because of the workshop topic she had in mind – ‘How might we empower women, so their achievements are equally recognised in their careers.’ Continue reading “How might we empower women, so their achievements are equally recognised in their careers?”
How do people who work business hours manage to keep appointments considering that many other businesses are closed during non-business hours? How do you make sure you have a healthy work-life balance? How can you be productive without having to do overtime? Continue reading FTWK Experiments With Four Day Work Week!
Which one would you prefer?
Option 1. A service with poor communication, confusions, hectic appointment system, unfriendly staff, a lot of stress and anxiety.
Option 2. A streamlined service with the right amount of information that you need, a pro-active system and many smiling faces – a service that understands your needs and delivers exactly what you need, not just on time but proactively?
It’s almost like a dream, we know, but it’s possible! Continue reading #ServiceDesignDay: Helping Ausländerbehörde Serve Better
Learnings of Re:Publica TEN
Politics & society, privacy issue, and the impact of digitalisation in the healthcare sector… pheww! So much topics to cover in 2 days! Here’s our sum up of the tenth anniversary of Re:Publica, Berlin, in quotes.
Continue reading “I don’t care about privacy because I have nothing to hide.”
Human-Centered Design Project in Public Services Leads to Better Understanding of the Citizens´ Needs
In a project for the UK Government our FTWK colleague Hanshuman Tuteja and his Service Design team at Dynalucid carried out fieldwork in a rural area in the North East of England. They found out that the Government should mainly invest in jobcentres and in education, not only in broadband internet coverage in order to improve opportunities around unemployment. When the executives learned what their citizens were like and what their needs were, they re-considered their plan.
Continue reading Service Design Findings Help UK Government Make the Right Investment
The FTWK ́s Guide to Service Design
Are you looking to generate more customers or increase your revenue? Do you need consultancy or do you want to explore new ways to do business? Do you wish to make your processes more effective and satisfy your customers as well as your staff? Then service design might be what you ́re looking for! Read along to learn what service design is and how it can help you and your business.
Continue reading Creating Better Outcomes for Companies and Their Customers
Insights into farmers´ pains and gains in the digital age
Sensors in the greenhouse analyze which plants needs more water, satellites steer a tractor with an accuracy of 2 centimeters, and drones show the farmer which field areas to fertilize. Farmers nowadays are technologists and digital tools are part of their daily work. But they face diverse challenges. What are these challenges and how can user-centered design help farmers master them?
Continue reading Challenges in Digital Farming and how User-centered Design can help
Lufthansa’s new approach to customer relationship management
Connected customers seek online engagement with something new all the time. Lufthansa, however, is daring to engage its customers differently. The German airline plans to redefine customer desires with a new “Digital Detox” campaign. Instead of offering passengers much demanded WiFi on board, the German airline is offering passengers to stay offline.
Continue reading Go offline for charity